Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our www.proactive.net.au website (Site). In this Privacy Policy we, us or our means Proactive Business Services Pty Ltd.

Personal information

The types of personal information we may collect about you include: your name; your contact details, including email address and telephone number; your company name; information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider; additional personal information that you provide to us, directly or indirectly, through your use of our Site.

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:
to enable you to access and use our Site; to contact and communicate with you regarding your enquiries;
for internal record keeping and administrative purposes; for analytics, market research and business development, including to operate and improve our Site; to comply with our legal obligations and resolve any disputes that we may have.

Disclosure of personal information to third parties

We may disclose personal information to:
third party service providers for the purpose of enabling them to provide their services, including IT service providers, data storage, web-hosting and server providers, and payment systems operators;
our employees and contractors; courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; third parties that store data outside of Australia, such as Google Analytics and Facebook (for pixels/tracking).

We may store personal information in data centers operated by third parties located overseas. Unless we seek and receive your consent, we will only transfer your personal information to countries with laws which protect your personal information in a way which is substantially similar to the Australian Privacy Principles. We do not collect sensitive information as defined under Australian privacy laws.

Your rights and controlling your personal information

Choice and consent: By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to respond to your enquiries.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.

Correction: If you believe any personal information we hold is inaccurate, incomplete, misleading or out of date, please contact us and we will take reasonable steps to correct it.

Complaints: If you believe we have breached the Australian Privacy Principles, please contact us with full details and we will promptly investigate and respond.

Unsubscribe: To unsubscribe from our communications, please contact us or use the opt-out facilities provided.

Storage and security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure.

We use cookies and web beacons on our Site for analytics purposes and to enable retargeting of ads. You can control your browser’s cookie settings.

Links to other websites

Our Site contains links to other websites not governed by this Policy. We are not responsible for their privacy practices.

Amendments

We may update this Policy by publishing the updated version on our Site. Please check regularly for updates.

For questions/notices: admin@proactive.net.au
Last update: 22 Aug 2024